RETURN POLICY

Exchanges, returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted. Due to the nature of our products, all sales are final. We will replace items damaged during shipping when applicable. 

Please contact our customer service department by emailing us at hello@naturalhabitatcandle.co with the subject line: Damaged Candle from Shipping. Refused, unable to forward or undeliverable as addressed packages returned to us will receive a full refund less the shipping. You can also contact us via phone (269)425-0735.

REFUND POLICY

Thank you for shopping with Natural Habitat Candle Co.. Original shipping and handling fees not refundable. Processing times for your refund are based on each individual bank and/or credit card company.

DAMAGED OR DEFECTIVE CANDLE

We apologize for any damage incurred via delivery. Please notify us immediately and take a photo of the damaged item and box packaging. We will file a claim on your behalf and replace your damaged and/or defective item.

Please note: Candles that have been lit will not be replaced. Please contact our customer service department by emailing us at hello@naturalhabitatcandle.co with the subject line: Damaged Candle.